Terms And Conditions

Terms and Conditions

Last Edited: May 11, 2020

Diverse Reality Sweden AB, Swedish company registration number 559233-1721, operates the following websites: https://homequest.ardi.one, https://cityquest.ardi.one/, and https://cityquest.se/ which are a part of the common service https://www.ardi.one/. Throughout the site, the terms "us", "we", "our" or "ARDI" refer to Diverse Reality Sweden AB.

The terms and conditions are provided for the purpose of enabling customers to place orders online. By placing an order the customer acknowledges his/ her complete acceptance of the terms and conditions.

Prices

HomeQuest

The prices listed by ARDI on ARDI's website (https://homequest.ardi.one/) include one game session with a maximum of 6 people and a maximum of 150 minutes per session. The prices are shown in SEK. ARDI reserves the right to modify these prices at any time. Services will be billed according to the rates in effect at the moment the order is placed. Gift cards are loaded with a value in SEK, not a value for a specific number of players or game session.

CityQuest

The prices listed by ARDI on ARDI's website (https://cityquest.ardi.one/) include one game session with a maximum of 150 minutes per session and person. A minimum number of players in one game session is 2 people. The prices are shown in SEK. ARDI reserves the right to modify these prices at any time. Services will be billed according to the rates in effect at the moment the order is placed. Gift cards are loaded with a value in SEK, not a value for a specific number of players or game sessions.

Reservations

HomeQuest

All reservations placed online are processed in real time and are subject to availability. The reservation will not be considered complete until a confirmation email is sent from ARDI. The game session can be activated at any time by following the link provided in the confirmation email, but not later than 365 days after the reservation was made.

CityQuest

All reservations placed online are processed in real time and are subject to availability. The reservation will not be considered final until a confirmation email is sent from ARDI. The game session can be activated by following the web link provided in the confirmation email upon arrival.

Payment

HomeQuest

ARDI will only accept payments by credit or debit cards via Stripe. We do not keep any customer credit card information on our database.

CityQuest

ARDI will only accept payments by credit or debit cards via Stripe when booking online. And credit or debit cards via iZettle and Swish for payment on the spot. Business customers can also choose invoice as payment method.

We do not keep any customer credit card information in our database.

Cancelation policy

HomeQuest

Cancellation with a full refund can be made via the phone or email within 14 days after the reservation has been made. The game will be canceled automatically with no refund if the game session has not been activated during 365 days after the reservation has been made.

CityQuest

Cancellation with a full refund can be made via the phone or email up to 24 hours (48 hours if 2 or more games booked) before the game session starts.

Weather conditions

Similar rules apply to cancellations due to adverse weather conditions: up to 24 hours (48 hours if 2 or more games booked) before the game session starts. However, in case the weather has changed drastically (heavy rain or similar) upon arrival and you will not be able to play, you have a right to reschedule your game session or cancel it with a full refund.



Regulations

ARDI declines all responsibility for any damages to objects belonging to customers during the time of the game.

It is strictly prohibited to take pictures, film, or record any documents, clues, or other game materials that can reveal the nature of the game. But you are very welcome to take photos of how you play or your game process.

In addition, it is forbidden to reproduce texts, logos, images, or any other element which you will see during the game, or emails sent by ARDI.

Personal Data in accordance with GDPR

When making a booking at ARDI you can feel safe in knowing that we never will divulge these data to third parties, except upon request by a judicial authority or other administrative authority empowered by law to request the communication of this information.

Read more about Personal Data here: Privacy Policy

Waiver of Liability

As a participant of a game at ARDI you must agree to and acknowledge the following:

I agree to obey and follow all instructions, rules, and warnings given by ARDI employees at all times during the game session.

I recognize that there are certain inherent risks associated with the activities and I assume full responsibility for personal injury to myself and (if applicable) my family members and further release and discharge ARDI for injury, loss, death or damage arising out of my or my family's actions during the game session whether caused by the fault of myself, my family, ARDI or any third parties.

I consent that the contact information provided is true and accurate, and may be stored indefinitely by ARDI for legal and operational uses.

Contact Us

If you have any questions about our Terms and Conditions, please contact us:

Diverse Reality Sweden AB

Finntorpsvägen3, 131 36 Nacka

Email: hello@ardi.one