Terms And Conditions

Last Edited: June 07, 2022

Diverse Reality Sweden AB, Swedish company registration number 559233-1721, operates the following websites:

which are a part of the common service https://ardi.one/ Throughout the site, the terms "us", "we", "our" or "ARDI" refer to Diverse Reality Sweden AB.

The terms and conditions are provided for the purpose of enabling customers to place orders online. By placing an order the customer acknowledges his/ her complete acceptance of the terms and conditions.

Prices

HomeQuest

The prices listed by ARDI on ARDI's website (https://ardi.one/homequest/) include one game session with a maximum of 6 people and a maximum of 150 minutes per session. The prices are shown in SEK. ARDI reserves the right to modify these prices at any time. Services will be billed according to the rates in effect at the moment the order is placed.

CityQuest

The prices listed by ARDI on ARDI's website (https://ardi.one/cityquest/) include one game session with a maximum of 150 minutes per session and person. A minimum number of players in one game session is 2 people. The prices are shown in SEK. ARDI reserves the right to modify these prices at any time. Services will be billed according to the rates in effect at the moment the order is placed.

OfficeQuest

The prices listed by ARDI on ARDI's website (https://ardi.one/officequest/) include one game session with a maximum of 6 people and a maximum of 120 minutes per session. The prices are shown in SEK. ARDI reserves the right to modify these prices at any time. Services will be billed according to the rates in effect at the moment the order is placed.

Gift cards

The gift card is a PDF document that you receive via e-mail after you have made a payment according to instructions.

The gift card is valid for 1 year from the date of purchase and contains a promo code that can be linked to a specific game with a specific number of players or be worth a specific amount.

Reservations

HomeQuest

All reservations placed online are processed in real time and are subject to availability. The reservation will not be considered complete until a confirmation email is sent from ARDI. The game session can be activated at any time by following the link provided in the confirmation email, but not later than 365 days after the reservation was made.

CityQuest

All reservations placed online are processed in real time and are subject to availability. The reservation will not be considered final until a confirmation email is sent from ARDI.

The game session with special date and time can be activated by following the web link provided in the confirmation email upon arrival.

The game sessions that do not require a special date and time can be activated at any time by following the link provided in the confirmation email, but not later than 365 days after the reservation was made.

OfficeQuest

All reservations placed online are processed in real time and are subject to availability. The reservation will not be considered complete until a confirmation email is sent from ARDI. The game session can be activated at any time by following the link provided in the confirmation email, but not later than 365 days after the reservation was made.

Payment

HomeQuest

ARDI will only accept payments by credit or debit cards via Stripe. Business customers can also choose invoice as payment method. Payment terms 14 days. Contact us if you need longer payment terms.

We do not keep any customer credit card information on our database.

CityQuest

ARDI will only accept payments by credit or debit cards via Stripe when booking online. And credit or debit cards via iZettle and Swish for payment on the spot. Business customers can also choose invoice as payment method. Payment terms 14 days. Contact us if you need longer payment terms.

We do not keep any customer credit card information in our database.

OfficeQuest

ARDI will only accept payments by credit or debit cards via Stripe. Business customers can also choose invoice as payment method. Payment terms 14 days. Contact us if you need longer payment terms.

We do not keep any customer credit card information on our database.

Cancellation policy

HomeQuest

Cancellation with a full refund can be made via the phone or email within 14 days after the reservation has been made if the game session was not activated. The game will be canceled automatically with no refund if the game session has not been activated during 365 days after the reservation has been made.

Reservations with discount code

Cancellation of an activity that was booked with a discount code is refunded only to 50%. Cancellation can be made via the phone or email within 14 days after the reservation has been made if the game session was not activated.

CityQuest

Game sessions with specific date and time can be cancelled with a full refund via the phone or email within 14 days after the reservation has been made, but not later than 24 hours before the game session starts and if the game session was not activated. The game will be canceled automatically with no refund if the buyer does not arrive at the game's starting point (stated in the confirmation email) no later than 15 minutes after the date and time stated at the time of booking.

Game sessions with specific date and time can be rescheduled free of charge by phone or e-mail no later than 24 hours before the game session starts.

Game sessions that do not require a special date and time can be cancelled with a full refund via the phone or email within 14 days after the reservation has been made if the game session was not activated. The game will be canceled automatically with no refund if the game session has not been activated during 365 days after the reservation has been made.

Reservations with discount code

Cancellation of an activity that was booked with a discount code is refunded only to 50%. Cancellation can be made via the phone or email within 14 days after the reservation has been made, but not later than 24 hours before the game session starts and if the game session was not activated.

Weather conditions

Similar rules apply to rescheduling the game sessions with specific date and time due to adverse weather conditions: up to 24 hours before the game session starts. However, in case the weather has changed drastically (heavy rain or similar) upon arrival and you will not be able to play, you have a right to reschedule your game session free of charge.

OfficeQuest

Cancellation with a full refund can be made via the phone or email within 14 days after the reservation has been made if the game session was not activated. The game will be canceled automatically with no refund if the game session has not been activated during 365 days after the reservation has been made.

Reservations with discount code

Cancellation of an activity that was booked with a discount code is refunded only to 50%. Cancellation can be made via the phone or email within 14 days after the reservation has been made if the game session was not activated.

Regulations

ARDI declines all responsibility for any damages to objects belonging to customers during the time of the game.

It is strictly prohibited to take pictures, film, or record any documents, clues, or other game materials that can reveal the nature of the game. But you are very welcome to take photos of how you play or your game process.

In addition, it is forbidden to reproduce texts, logos, images, or any other element which you will see during the game, or emails sent by ARDI.

Personal Data in accordance with GDPR

When making a booking at ARDI you can feel safe in knowing that we never will divulge these data to third parties, except upon request by a judicial authority or other administrative authority empowered by law to request the communication of this information.

Read more about Personal Data here: Privacy Policy

Waiver of Liability

As a participant of a game at ARDI you must agree to and acknowledge the following:

I agree to obey and follow all instructions, rules, and warnings given by ARDI employees at all times during the game session.

I recognize that there are certain inherent risks associated with the activities and I assume full responsibility for personal injury to myself and (if applicable) my family members and further release and discharge ARDI for injury, loss, death or damage arising out of my or my family's actions during the game session whether caused by the fault of myself, my family, ARDI or any third parties.

I consent that the contact information provided is true and accurate, and may be stored indefinitely by ARDI for legal and operational uses.

Contact Us

If you have any questions about our Terms and Conditions, please contact us:

Diverse Reality Sweden AB

Finntorpsvägen 3, 131 36 Nacka

Email: hello@ardi.one